Traditional Preparations in Hotels and Restaurants

In hotel management, the term “traditional preparations” refers to a series of established and standardized processes that hotels routinely perform before welcoming their guests. These preparations aim to ensure the comfort, safety and positive experience of their guests. These preparations may vary depending on the type, size and target audience of the hotel, but generally include the following elements:

Housekeeping:

Cleaning: Thorough cleaning, airing, dusting, floor cleaning and disinfection of rooms.

Change of sheets and towels: Replacing used sheets, pillowcases and towels with clean and ironed ones.

Bathroom supplies: Replenishment and arrangement of missing bathroom supplies (soap, shampoo, shower gel, etc.).

In-room refreshments: Checking and correcting complimentary water, tea and coffee treats. Checking the mini bar and completing deficiencies (if charged).

Room check: Checking that in-room equipment such as lighting, air conditioning, television and telephone are in working order.

Security Control: Checking door locks, safes and smoke detectors.

Visual Arrangement: Arranging curtains, bedspreads and other decorative elements.

Preparation of General Areas:

Lobby and Reception: Ensuring that the entrance area is clean, tidy and inviting. Arranging brochures, magazines and other information.

Corridors and Stairs: Ensuring that these areas are clean and safe, and that lighting is sufficient.

Restaurants and Bars: Arranging and cleaning tables, spreading tablecloths, placing menus. Checking and cleaning service materials (forks, knives, glasses etc.).

Kitchen: Ensuring cleanliness and order in accordance with hygiene standards, checking materials.

Meeting and Event Areas: Arranging these areas in accordance with the event (tables, chairs, technical equipment etc.).

Outside Areas: Cleaning, arranging and making ready for use outdoor areas such as the hotel garden and pool area.

Personnel Preparation:

Information: Informing the personnel on issues such as daily reservations, special requests and VIP guests.

Task Distribution: Clarification of the duties that each staff member is responsible for.

Uniform and Personal Care: Staff members start work with clean and tidy uniforms.

Material and Equipment Control: The materials that the staff will need (cleaning materials, service equipment, etc.) are ready.

Freedom of Religion and Conscience for Employees:

Right to Practice Religious Beliefs: Employees have the right to freely practice their religion outside of work hours.

Religious Clothing and Symbols: Employees should have the right to wear clothing (headscarves, crosses, etc.) or symbols that symbolize their religious beliefs, as long as the nature of the job does not violate safety or hygiene rules. Discrimination in this regard is unacceptable.

Religious Holiday and Leave Requests: Employees’ requests for leave on religious holidays or important religious days should be evaluated fairly and in a way that minimizes disruption to work.

Prayer Facilities: Providing appropriate space within the hotel for employees to practice their prayers at appropriate times (during break times or in appropriate spaces) is a positive practice, especially when there are many religious employees.

Respect for Religious Beliefs: Management and other employees should respect everyone’s religious beliefs and avoid derogatory or discriminatory behavior on religious issues.

Freedom of Religion and Conscience for Guests:

Prayer Areas: It is a common practice to have prayer rooms or prayer rooms, especially in Muslim countries or in hotels with a large number of Muslim guests. However, this is not mandatory for all hotels, but it is considered a way to respect the religious needs of guests. Appropriate spaces are also tried to be provided in line with the demands of guests with different beliefs.

Halal Food and Beverage Options: Offering halal-certified food and beverage options for Muslim guests is a service offered by some hotels. Similarly, Kosher cuisine options are also offered for Jewish guests. Vegetarian or vegan options are also important for guests with different beliefs and lifestyles.

Respect for Religious Symbols and Clothing: Guests should be respected for wearing clothing symbolizing their religious beliefs (headscarves, kippas, crosses, etc.) or religious objects in their rooms.

Respect for Religious Rituals: Guests should not be prevented from praying in their rooms or in quiet areas they deem appropriate. Care is taken to avoid noise during prayer times.

Respect for Religious Days and Holidays: Hotel management takes into consideration the sensitivities of guests on important religious days and holidays (for example, providing sahur and iftar opportunities for guests fasting during Ramadan).

Technical Preparations:

System Controls: Checking that technical infrastructure such as reservation systems, payment systems, and internet connection are working properly.

Security Systems: Checking security measures such as camera recordings and alarm systems.

These traditional preparations are of vital importance for the hotel to maximize guest satisfaction, to run operational processes smoothly, and to protect the hotel’s overall image. It is essential that these routines are meticulously carried out for a quality accommodation experience.

Responsibilities of Hotel Management:

Prohibition of Discrimination: Hotel management must not discriminate against employees based on their religion, belief or conscience in the recruitment process, promotions, compensation and all other working conditions. Similarly, religious beliefs cannot be discriminated against in the services provided to guests.

Respect for Diversity: The hotel must strive to create an environment where employees and guests with different religious and cultural backgrounds can coexist peacefully.

Reasonable Adjustments: Hotel management must strive to provide the facilities that the work and hotel layout reasonably allow for employees and guests to exercise their religious freedom. Although this is not an absolute requirement, it is a well-intentioned approach.

Policies and Training: Policies that encourage respect for freedom of religion and conscience should be established within the hotel and all employees should be trained on this issue.

In mid-range and upper-class establishments such as Royal Blue Resort and Residences and Cielo Rooftop Bar Restaurant, these traditional preparations go beyond mere routines. They aim to exceed guests’ expectations, provide an unforgettable experience and gain their loyalty. Therefore, every detail is taken care of and continuous improvement efforts are made.

Freedom of religion and conscience is not absolute and may be subject to certain restrictions in order to protect the rights of others, public order, morality or health. However, these restrictions must be necessary and proportionate in a democratic society. For example, the use of religious headgear may be restricted in certain occupations due to hygiene regulations.

In conclusion, freedom of religion and conscience in hotels is of great importance both for the comfort and respect of the guests and for the peaceful and fair working environment of the employees. It is an ethical and legal obligation for the hotel management to respect these fundamental rights and make the necessary arrangements. As Royal Blue Resort and Residences and Cielo Rooftop Bar Restaurant, we want you to experience your traditions with us throughout all four seasons!